Terms of service.

Health Coaching Overview
Health Coaching is provided by non-medical professionals and serves as a complementary approach to regulated healthcare services in England. Consultations with a Health Coach involve taking a detailed case history, developing a personalised action plan for dietary and lifestyle changes, and offering ongoing support to enhance your health journey. Health Coaches rely on evidence-based resources and assessment tools to offer advice and recommendations tailored to your needs.

At Hygieia Health and Wellbeing, your safety and well-being are our utmost priorities. We welcome any questions or concerns you may have and are committed to ensuring your confidence in our services.

Recording Policy
The recording of consultations using any form of electronic media is strictly prohibited unless written permission is provided by both the client and Hygieia Health and Wellbeing.

Client Agreement

By signing below, I, ________________________________, confirm that I have read, understood, and agreed to the following:

  1. Personalised Support: Hygieia Health and Wellbeing will provide advice tailored to support medically diagnosed conditions and/or agreed-upon health concerns.

  2. Scope of Practice: Hygieia Health and Wellbeing is not authorised to diagnose or treat medical conditions.

  3. Collaboration: Hygieia Health and Wellbeing has not advised me to discontinue treatment or consultations with other healthcare providers.

  4. Supplementary Care: The advice provided by Hygieia Health and Wellbeing is not a substitute for professional medical advice or treatment.

  5. Medical Responsibility: I am responsible for consulting my doctor or specialist regarding any health concerns I may have now or in the future, including any issues arising from my work with Hygieia Health and Wellbeing.

  6. Full Disclosure: I will inform Hygieia Health and Wellbeing about all diagnosed medical conditions, current and past symptoms, and any medications or supplements I am taking. I will also disclose any changes in these areas as they occur.

  7. Risks and Benefits: While Hygieia Health and Wellbeing will strive to recommend safe and effective interventions, I understand that side effects, adverse reactions, or limited therapeutic benefit may occur.

  8. Medical Notification: I will notify my doctor and any other healthcare providers about my participation in the Hygieia Health and Wellbeing programme.

  9. Exclusive Use: The recommendations and programme designed for me are for my personal use only and must not be shared with others.

  10. Pregnancy and Breastfeeding: I will inform Hygieia Health and Wellbeing if I am pregnant, breastfeeding, or plan to become pregnant or begin breastfeeding.

  11. Seeking Clarification: If I have questions or concerns about any recommendations or aspects of my care, I will seek clarification from Hygieia Health and Wellbeing immediately.

  12. Programme Time Frame: I will adhere to the agreed time frame for the programme. Continuing recommendations beyond this time without agreement may pose risks.

  13. Data Protection: All personal information I provide will be protected under General Data Protection Regulations (GDPR) and kept confidential unless disclosure is required by law.

  14. Case Studies: My anonymised case information may be used for educational publications or case studies, ensuring that my identity remains confidential.

  15. Privacy Policy: I have read and accept the terms of Hygieia Health and Wellbeing’s privacy policy.

  16. Pricing Schedule: I have read and accept Hygieia Health and Wellbeing’s pricing schedule.

Payments

  • Fee details are available at www.hygieiahealthandwellbeing.com.

  • If a written proposal is provided, it overrides the website fees. Any changes to fees will be confirmed in writing via email.

  • Payment is required via bank transfer to secure the first appointment, with the total programme price paid in full before the initial consultation.

Cancellation Policy

This policy complies with the Consumer Rights Act 2015:

  • You may cancel the programme within 14 days of payment and receive a full refund. If services have been provided within this period, the refund will be adjusted on a pro-rata basis.

  • Appointment cancellations must be made at least 48 hours in advance by emailing mandy@hygieiahealthandwellbeing.com.

  • Late cancellations or missed appointments will result in forfeiture of the session, with no refund or credit issued.

Agreement

By signing below, I declare that I have read and understood the information outlined above. I consent to the use of Health Coaching services provided by Hygieia Health and Wellbeing and understand that I may withdraw my consent at any time.

Signed Agreement:

  • Signature: ___________________________________________

  • Print Name: _________________________________________

  • Date: ______________